Cricex Terms & Conditions — Everything You Need to Know

These Terms and Conditions ("Terms") govern the relationship between you and Cricex ("the Platform," "we," "us") when you use any service available at cricex-bangla.com. By registering an account or placing a bet, you confirm that you have read and accepted these Terms in full.

"Cricex" / "the Platform"

The online betting and casino platform operated at cricex-bangla.com, including all games, betting markets, promotions and support services accessible through it.

"Account"

The personal user account created by you on Cricex, linked to your verified mobile number and identity documents.

"Balance"

The total of real-money funds held in your Cricex account, denominated in Pakistani Rupees (PKR), excluding any active bonus credit.

"Bonus Credit"

Non-withdrawable promotional funds added to your account subject to wagering requirements as specified in individual promotion terms.

"Wagering Requirement"

The number of times you must bet with bonus credit before any associated winnings become eligible for withdrawal to your PKR balance.

"Bet" / "Wager"

Any real-money or bonus-credit stake placed on a casino game, live dealer table, or sports betting market available on Cricex.

"Player" / "User" / "You"

Any individual who has registered a Cricex account or is using the platform in any capacity.

"KYC" (Know Your Customer)

The identity and address verification process required before withdrawals are processed, as described in Section 3.

2.1 Age Requirement

You must be at least 18 years old to register a Cricex account or place any bet. By registering, you confirm that you are 18 or older. Cricex reserves the right to request proof of age at any time and will suspend accounts where age cannot be verified. Any funds in a suspended underage account will be forfeited and returned to Cricex.

2.2 One Account Per Person

Each individual is permitted to hold only one active Cricex account. Duplicate accounts — whether registered under the same name, mobile number, device, IP address, or payment method — are prohibited. Where duplicate accounts are identified, all associated accounts may be suspended, bonuses forfeited, and balances reviewed. If you have accidentally created more than one account, contact support immediately at support@cricex-bangla.com to resolve the situation before it is flagged automatically.

2.3 Accurate Information

You are required to provide accurate, current, and complete information at registration and to keep that information updated. This includes your full legal name, date of birth, Pakistani mobile number, and the payment methods you use. Providing false information is grounds for immediate account termination and forfeiture of any balance.

2.4 Account Security

Your Cricex account login details are your responsibility. You must not share your password, OTP, or MPIN with any other person. Cricex support will never ask for your password. If you suspect unauthorised access to your account, change your password immediately and contact our support team. Cricex is not liable for losses resulting from a player sharing or failing to protect their own login credentials.

2.5 Identity Verification (KYC)

Cricex may request the following documents at any stage, and will require them before processing any withdrawal:

• A copy of your CNIC (Computerised National Identity Card) — front and back.
• A selfie holding your CNIC next to your face.
• Proof of payment method ownership (e.g., a screenshot of your Easypaisa or JazzCash account showing your name and number).

Verification is typically completed within 24 hours of submission. You will receive a notification in your account when verification is approved. Playing is permitted during the verification period, but withdrawals are held until KYC is complete.

3.1 Deposits

All deposits on Cricex are processed in Pakistani Rupees (PKR). The minimum deposit is Rs 200. Deposits made via Easypaisa, JazzCash, NayaPay, and SadaPay typically reflect in your account balance within seconds. IBFT bank transfers may take up to 2 hours depending on your bank's processing time. Visa and Mastercard card deposits typically reflect within a few minutes.

Cricex does not apply any deposit fee. However, your mobile wallet or bank may apply their own transaction charges — please check with your payment provider before depositing.

3.2 Withdrawals

Withdrawals are processed in PKR to the same payment method used for your most recent deposit, subject to KYC verification. The minimum withdrawal amount is Rs 500. There is no stated maximum withdrawal limit for regular accounts, though large withdrawals (above Rs 500,000) may require additional verification and processing time.

Verified accounts using Easypaisa or JazzCash typically receive withdrawals within 2 minutes. IBFT withdrawals process within 2–4 business hours. Cricex does not delay or hold withdrawals for administrative convenience — if a withdrawal is taking longer than expected, contact support immediately.

3.3 Withdrawal Conditions

• KYC must be completed before any withdrawal is processed.
• Any active bonus credit must be either wagered through in full or forfeited (which voids bonus winnings) before the real-money balance can be withdrawn.
• Withdrawals are paid to the same method used for the most recent deposit unless that method is unavailable, in which case Cricex will contact you to arrange an alternative.
• Cricex reserves the right to request source-of-funds documentation for withdrawals above Rs 200,000.

3.4 Currency and Conversion

All balances, bets, and payouts on Cricex are denominated in PKR throughout. There is no conversion applied at any stage. The amount you deposit is the amount credited. The amount you win is the amount paid. If you deposit via a Visa/Mastercard card billed in a foreign currency, the conversion happens at your card issuer's rate before reaching Cricex — this is outside Cricex's control.

4.1 General Bonus Rules

All Cricex bonuses — welcome bonuses, deposit match bonuses, free bets, cashback offers, and loyalty rewards — are subject to the specific terms published on the Promotions page at the time the bonus is activated. The terms below apply to all bonuses unless a specific promotion explicitly states otherwise.

4.2 Wagering Requirements

Bonus credit cannot be withdrawn directly. Before any winnings generated from bonus credit can be moved to your real-money balance and withdrawn, you must meet the wagering requirement specified for that bonus. Standard wagering requirements at Cricex are as follows:

• Sports betting bonuses: 10x the bonus amount.
• Casino/slots bonuses: 25x the bonus amount.
• Live casino bonuses: 15x the bonus amount.

Game contribution towards wagering requirements varies — slots typically contribute 100%, live casino games 20%, and sports bets at odds of 1.5 or higher contribute 100%. Full contribution rates are listed on the Promotions page.

4.3 Bonus Expiry

Bonus credit that has not been used within the validity period stated in the promotion terms will expire automatically and be removed from your account. Cricex will send a reminder notification before expiry. Expired bonus credit cannot be reinstated.

4.4 Bonus Abuse

Cricex monitors for patterns of bonus abuse including, but not limited to: opening multiple accounts to claim the same bonus more than once, using bots or automated bet placement, placing low-risk hedged bets to meet wagering requirements without genuine risk, and bonus farming through coordinated activity with other players. Where abuse is detected, Cricex reserves the right to void bonuses, void associated winnings, and close involved accounts.

5.1 Bet Placement and Confirmation

A bet is confirmed only once you receive an on-screen confirmation message from Cricex. If your connection drops during bet placement, check your Bet History in your account to verify whether the bet was accepted. Cricex is not responsible for bets that fail to reach the platform due to network issues on the player's end.

5.2 Minimum and Maximum Stakes

Minimum and maximum stake limits are displayed on each game or betting market before you place a bet. These limits can vary by game variant, market, and account status. Cricex reserves the right to adjust stake limits on specific markets at any time, particularly for in-play events, without prior notice.

5.3 Errors in Odds or Payouts

Where Cricex has published clearly erroneous odds, prices, or game return percentages due to a technical error, Cricex reserves the right to void affected bets and return stakes to players. This applies even after bets have been confirmed and the event has concluded. Cricex will notify affected players via their registered mobile number.

5.4 Abandoned and Suspended Events

For cricket and sports betting: if a match is abandoned before the minimum viable result is achieved (as defined in the specific market rules), pre-match bets will be voided and stakes returned. In-play bets placed after the match started are settled on the DLS result if the minimum overs threshold has been reached. If not, in-play bets are also voided. Full settlement rules are available on the relevant market pages.

5.5 Casino Game Rules

Individual casino games — slots, live roulette, Teen Patti, baccarat, and all other titles — operate under the rules published within each game's own rules section, accessible via the game interface. Game results are determined by certified RNG software or live physical equipment. Cricex does not influence game outcomes.

The following activities are strictly prohibited on Cricex and will result in immediate account suspension, forfeiture of balance, and potential reporting to relevant authorities:

• Fraudulent deposits: Chargebacks, stolen payment credentials, or any attempt to deposit funds that do not belong to you.
• Multiple accounts: Registering more than one account in your name or on behalf of others to claim multiple bonuses or circumvent restrictions.
• Underage gambling: Providing false age information or allowing a minor to use your account.
• Match fixing or insider information: Placing bets using information that is not publicly available, or in connection with any arrangement to manipulate a sporting event.
• Automated betting: Using bots, scripts, or any software to place bets or interact with Cricex games without genuine human involvement.
• Collusion: Coordinating with other players to gain an unfair advantage in any poker, Teen Patti, or live casino game.
• Money laundering: Using Cricex to process funds from illegal sources. All suspicious financial activity is reported to the relevant authorities in accordance with applicable law.
• Exploitation of technical errors: Deliberately exploiting software glitches, game bugs, or display errors to gain unfair advantage.
• Abusive behaviour: Any threatening, abusive, or harassing communication directed at Cricex staff or other players via any channel.

7.1 Cricex's Right to Suspend

Cricex may suspend or close any account — with or without prior notice — where we have reasonable grounds to believe that the account holder has breached these Terms, is engaged in fraudulent activity, or poses a risk to the platform or other players.

7.2 Player-Initiated Closure

You may close your Cricex account at any time by contacting support. Before closing, any real-money balance will be withdrawn to your registered payment method (subject to KYC). Active bonus credit is forfeited upon account closure. Account closure requests are processed within 48 hours.

7.3 Funds on Suspended Accounts

Where an account is suspended due to a suspected breach of these Terms, any balance will be held pending investigation. If the investigation confirms a breach, funds may be forfeited in whole or in part depending on the nature and severity of the violation. Where no breach is found, the full balance is released to the player.

7.4 Dormant Accounts

An account is considered dormant after 12 consecutive months of no login activity. Cricex will notify you by your registered mobile number before applying a dormancy fee of Rs 200 per month to cover administrative costs. The fee is applied until the balance reaches zero or the account is reactivated by the player. Reactivation requires a successful login — no deposit is required.

Cricex collects and processes your personal data — including your name, mobile number, CNIC details, and transaction history — to operate your account, verify your identity, process payments, and comply with legal obligations. Your data is not sold to third parties for marketing purposes.

All sessions on Cricex are encrypted end-to-end. Payment processing data is handled through certified payment gateways. Cricex stores only the minimum data required to operate your account and meet legal obligations. Full details of how your data is collected, used, stored, and your rights regarding it are set out in the Privacy Policy.

By registering a Cricex account, you consent to the data processing described in the Privacy Policy. You may withdraw consent at any time by closing your account, though this will end your ability to use the platform.

Cricex is committed to responsible gaming. Gambling should be an enjoyable form of entertainment — never a way to earn income or solve financial problems. The following tools are available free of charge in your account settings and take effect immediately upon activation:

• Deposit limits: Set a maximum you can deposit per day, week, or month. Limits can be reduced immediately; increases take 24 hours to apply.
• Session time alerts: Receive a notification after playing continuously for a set duration.
• Cooling-off period: Suspend your account for a defined period (24 hours, 1 week, 1 month). You cannot play or deposit during this time.
• Self-exclusion: Permanently or for a defined period of at least 6 months. Self-exclusion is irreversible during its active period — you cannot request early reinstatement.

Detailed guidance on recognising problem gambling and support resources available in Pakistan are on the Responsible Gaming page. Cricex will never pressure you to continue playing or deposit after you have activated any of the above tools.

Cricex provides its platform on an "as available" basis. While we make every effort to ensure continuous, error-free service, we cannot guarantee that the platform will be available at all times or free from technical issues. Cricex is not liable for:

• Losses arising from platform downtime or technical failures beyond our control.
• Losses resulting from a player's own failure to protect their account credentials.
• Decisions made by players based on information displayed with typographical or data errors, where those errors are corrected within a reasonable time.
• Third-party payment processing delays or failures once funds have left Cricex's systems.

In all cases, Cricex's liability to any individual player is limited to the real-money balance held in that player's account at the time the issue arose. Cricex is not liable for consequential, indirect, or speculative losses of any kind.

Cricex may update these Terms at any time. When we make material changes — changes that affect player rights, withdrawal conditions, or account rules — we will notify registered players via their registered mobile number at least 7 days before the new terms take effect. The updated Terms will be published on this page with a revised "Last updated" date.

Continuing to use Cricex after the effective date of any revision constitutes acceptance of the updated Terms. If you do not accept the revised Terms, you should stop using the platform and request account closure before the effective date.

If you have a question about these Terms or your account, the fastest way to get an answer is through the Cricex 24/7 live chat, accessible from any page on the platform when you are logged in. For formal written queries:

• Email: support@cricex-bangla.com
• Response time: All emails acknowledged within 4 hours; fully resolved within 48 hours in most cases.

If you believe Cricex has settled a bet or applied a rule incorrectly, submit a formal dispute via email within 30 days of the event in question. Include your account ID, the bet reference number, and a description of the issue. Disputes submitted after 30 days may not be reviewable.

Cricex will make every reasonable effort to resolve disputes fairly and promptly. Where a dispute cannot be resolved through direct communication, the matter will be referred to the independent dispute resolution process described in the platform's licensing terms.