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Account & Registration
Go to the Register page and fill in your full name, Pakistani mobile number (starting 03), date of birth, and a password. You will receive a 6-digit OTP to verify your number — enter it and your account is live. The whole thing takes under 60 seconds. No documents are required at registration — identity verification only becomes necessary before your first withdrawal.
Creating a Cricex account is completely free. There are no registration fees, monthly charges, or maintenance fees. You only spend money when you choose to make a deposit and play.
You must be 18 years or older to register and use Cricex. Date of birth is required at registration and the form will not accept an underage entry. Age is confirmed via CNIC documents before any withdrawal is processed. Underage accounts are closed immediately with all funds returned.
No. Each person is allowed one Cricex account only. Duplicate accounts — whether by name, mobile number, device, or payment method — violate Cricex's Terms and Conditions and will result in both accounts being suspended. If you have accidentally created a second account, contact support immediately rather than waiting for it to be detected.
KYC is required before your first withdrawal. In your account settings, go to Verify Account and upload a clear photo of your CNIC front, CNIC back, and a selfie holding your CNIC. Make sure all four corners of the card are visible and the text is readable. Most verifications are completed within a few hours. You can continue depositing and playing during the review.
Log in and go to Account Settings → Personal Details. Basic details can be updated there. Changing your registered mobile number requires identity verification and a 24-hour cooling period before the new number is active for OTP login. If you need help, contact support via live chat.
Contact Cricex support via live chat or email support@cricex-bangla.com with your mobile number and a request to close your account. Before closure, any real-money balance will be withdrawn to your registered payment method. If you are closing your account because gambling is becoming a concern, please use the self-exclusion tool instead — it is specifically designed for this situation. See the Responsible Gaming page for details.
Login & Password
On the Login page, click "Forgot password?" and enter your registered mobile number. An OTP will be sent to that number. Once verified, you can set a new password. The reset takes about 2 minutes. If you have lost access to your registered number, contact support to recover your account through identity verification.
Check the following:
- Mobile number format: Enter 11 digits starting with 03 (e.g., 03121234567). Do not include +92 or spaces.
- Password: Passwords are case-sensitive. Try the OTP login method to rule out a password issue.
- Account lock: After several failed attempts, the account is temporarily locked for 30 minutes. Wait or contact support to unlock.
- Account status: If suspended for a policy reason, you will see a specific message. Contact support for details.
OTP (One-Time Password) login lets you log in to Cricex without entering a password. On the login page, switch to the OTP Login tab, enter your registered mobile number, and a 6-digit code will be sent via SMS. Enter the code to log in. It expires after 5 minutes. This is useful if you have forgotten your password or prefer not to type it on a particular device.
On your personal phone that only you use — yes, it is convenient and reasonably safe. Do not use "remember me" on a shared phone, family tablet, work computer, or any device others have access to. Even if someone is logged in to your account, they cannot withdraw funds without completing OTP verification to your mobile number.
Change your password immediately using the reset process, then contact Cricex support via live chat and report the suspected unauthorised access. Support can review your login history, terminate sessions on unknown devices, and secure your account. Remember: withdrawals always require OTP confirmation to your number — nobody can take your funds without your phone.
Deposits
Cricex supports the following deposit methods for Pakistani players:
- Easypaisa — most popular, instant
- JazzCash — instant
- NayaPay — instant
- SadaPay — instant
- Bank transfer (IBFT) — 1–3 hours depending on your bank
- Visa / Mastercard debit cards — instant
The minimum deposit on Cricex is Rs 200. There is no maximum deposit limit for most methods, though your wallet or bank may have its own daily transaction limits. All deposits are processed in Pakistani Rupees (PKR).
Deposits via Easypaisa, JazzCash, NayaPay, SadaPay, and Visa/Mastercard are instant — your Cricex balance updates within seconds of payment confirmation. Bank IBFT transfers typically take 1–3 hours, depending on when they are submitted and your bank's processing speed. If your balance has not updated after 30 minutes for a mobile wallet deposit, contact support with your transaction reference number.
First, wait 10–15 minutes — occasionally there is a brief processing delay. Then contact Cricex live chat support and provide your Easypaisa transaction ID (found in your Easypaisa transaction history or the SMS confirmation). Support can trace the payment and manually credit your account once confirmed. Do not make a second deposit while waiting — you could end up depositing twice.
Cricex does not charge any fees on deposits. You receive the full amount you deposit in your PKR balance. However, some payment providers may charge a small fee on their side — check your Easypaisa or JazzCash app terms if you want to confirm. IBFT bank transfers are typically free from most Pakistani banks for standard amounts.
Withdrawals
Log in and go to Deposit and Withdrawal, then select Withdraw. Choose your method (the same method you used to deposit is recommended), enter the amount, and confirm with the OTP sent to your registered number. Funds arrive in your Easypaisa or JazzCash wallet within 2 minutes for verified accounts. IBFT withdrawals to bank accounts typically take 1–4 hours.
The minimum withdrawal amount on Cricex is Rs 500. There is no minimum if you are closing your account — your full remaining balance is returned regardless of amount.
The most common reasons for a withdrawal being held for review: (1) Your KYC (identity verification) has not been completed — complete it to unlock withdrawals. (2) It is your first withdrawal ever — a brief security review is standard practice. (3) The withdrawal amount is large enough to trigger a compliance review. (4) Bonus wagering requirements have not been met. Contact support with your withdrawal reference number for a specific update.
Generally, Cricex requires withdrawals to go to the same payment method used for deposits, as an anti-money-laundering measure. If you need to withdraw to a different account — for example, you no longer have access to the original Easypaisa number — contact support. They will guide you through the verification process required to approve an alternate payout destination.
Cricex does not charge withdrawal fees. Your full withdrawal amount is sent to your wallet or bank. Standard IBFT transaction charges from your own bank may apply depending on your bank's own fee structure — this is outside Cricex's control.
Cricket Betting
Cricex covers all major cricket competitions including PSL (Pakistan Super League), Pakistan international Tests and T20Is, T20 World Cup, IPL, BBL, CPL, and various other domestic T20 leagues. Markets include match winner, top batsman/bowler, total sixes, player performance props, and full in-play betting. See the Cricket Betting page for current available markets.
In-play (live) betting lets you place bets on a match that has already started. Odds update in real time based on the match situation — after every ball in some markets. You can bet on who will win from the current position, how many runs will be scored in the next over, whether a wicket will fall, and much more. In-play markets are available on the Cricket Betting page whenever a covered match is live.
If a match is abandoned without a result being reached (including DLS-affected matches), all pre-match bets on that match are voided and stakes returned to your balance. If a result was reached under DLS method, bets stand. In-play bets placed after the match started are generally settled based on the official result. Check the Terms and Conditions for full settlement rules.
Most cricket bets are settled within 15–30 minutes of the official match result being confirmed. Winnings are automatically added to your PKR balance at settlement. If a bet has not settled within 2 hours of a match ending, contact support with your bet reference number.
Casino & Slots
Cricex has a large casino section including jackpot slots, live Teen Patti, live Roulette, Andar Bahar, live Baccarat, Blackjack, and a wide range of video slots. Live casino games are streamed in HD with real dealers. Visit Online Casino, Jackpot Slots, Teen Patti, and Roulette pages for the full selection.
All slot games on Cricex use certified Random Number Generators (RNG) which ensure every spin outcome is genuinely random and independent of previous spins. Game providers are audited by independent testing laboratories. The RTP (Return to Player) percentage for each slot is displayed within the game information panel — higher RTP means a lower house edge over time.
Jackpot slots have a prize pool — often progressive, meaning it grows with each bet placed by players across the network — that can be won as a single large payout. Progressive jackpots are typically triggered randomly or by landing a specific combination. The jackpot amount is displayed on the game. There is no strategy that increases your chance of winning a jackpot — it is determined by RNG on each spin. Visit the Jackpot Slots page to browse available titles.
Yes. All Cricex casino games including live Teen Patti and Roulette are fully optimised for mobile. The live casino streams are HD-quality and load reliably on Pakistani mobile networks — 4G works comfortably, and a stable 3G connection is generally sufficient. No app download is required; everything runs in your mobile browser.
Bonuses & Promotions
New Cricex accounts are eligible for a welcome bonus on their first qualifying deposit. The specific offer — including the bonus amount and minimum deposit required — is shown on the Promotions page. The offer updates periodically so always check there for the current terms. Activate the bonus before or during your first deposit rather than after, as it generally cannot be applied retroactively.
A wagering requirement means you must bet your bonus credit a certain number of times before it converts to withdrawable cash. For example, a 10x wagering requirement on Rs 1,000 bonus means you need to place a total of Rs 10,000 in qualifying bets. Each bet counts towards the requirement — after you reach the target, any remaining balance from the bonus becomes real withdrawable PKR. Full terms are on the Promotions page.
No. Bonus credit must be wagered through the specified number of times before it can be withdrawn. Your real-money balance (deposits and real winnings) can always be withdrawn freely. Your account dashboard shows your current bonus balance, progress towards the wagering requirement, and the expiry date of active bonuses.
Check the Promotions page regularly — it is updated whenever a new offer is launched. New offers include reload bonuses for returning deposits, free spins on featured slots, and special cricket betting promotions around PSL and major international matches. You may also receive an SMS notification to your registered number when a major new promotion goes live.
Responsible Gaming
Cricex provides six player-controlled tools: deposit limits (daily/weekly/monthly), loss limits, session time alerts, reality checks, cooling-off periods (24 hours to 1 month), and self-exclusion (minimum 6 months). All tools are free, activate immediately, and are available in Account Settings → Responsible Gaming. See the Responsible Gaming page for full details.
Log in and go to Account Settings → Responsible Gaming → Self-Exclusion. Choose your exclusion period (minimum 6 months, up to permanent). Confirm with an OTP. Your account is locked immediately — you cannot log in, deposit, or place bets for the duration. Your real-money balance is withdrawn to your registered payment method. Self-exclusion cannot be reversed before the period ends. If you need urgent help, contact support via live chat and they can apply it for you instantly.
Key warning signs include: chasing losses (depositing more to win back what you lost), playing with money intended for bills or family expenses, keeping gambling secret from people close to you, feeling anxious or irritable when not playing, and disrupted sleep due to gambling. If any of these sound familiar, please visit the Responsible Gaming page for tools and honest advice.
Yes. In Account Settings → Responsible Gaming, you can set a daily, weekly, or monthly deposit limit. Once the limit is reached, further deposits are blocked until the period resets. Reducing a limit takes effect immediately. Increasing a limit has a 24-hour delay — this gives you time to reconsider. You can set any amount you like, down to as low as Rs 200 per period.
About This FAQ
How to Get the Most from the Cricex FAQ
This FAQ page is the fastest way to find answers to common questions about your Cricex account, payments, games, and responsible gaming tools. It is updated regularly as the platform adds new features or when the same questions keep coming up in support chats.
The search bar at the top of the page searches across all categories simultaneously — just type a keyword like "deposit", "OTP", "bonus", or "slot" and matching questions will be highlighted. You can also browse by category using the sidebar navigation (on desktop) or the filter pills (on mobile) to jump straight to the topic you need.
If you have read through the relevant category and still have not found your answer, the quickest next step is the Cricex live chat — available 24/7 and responding in under 2 minutes on average. You can also reach the team at support@cricex-bangla.com for less urgent queries. For anything related to your account security or a payment issue, live chat is always the faster option because the support team can look up your account in real time.
A few things to know about getting good support from Cricex: always have your registered mobile number and, for payment queries, the transaction ID from your wallet or bank. These two pieces of information let support trace any payment issue in under a minute. For withdrawal delays, also note the date and time of the withdrawal request — this helps support identify exactly where the hold is occurring.